FAQs

Frequently Asked Questions 💕

How long does it take to process my order?

Please allow approximately 2–3 business days for order processing before shipment. Processing times do not include weekends or holidays.

How will I know when my order ships?

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow time for the carrier to update the tracking status.

Can I change my shipping address after ordering?

Please contact us as soon as possible at xtinacosmetics@gmail.com. We’ll do our best to help before the order ships, but address changes cannot be guaranteed once an order has been processed.

Do you accept returns or exchanges?

For sanitary and hygiene reasons, certain beauty products may not be eligible for returns or exchanges. If your order arrives damaged or defective, please contact us within 72 hours of delivery with your order number and photos so we can review the issue.

What if my package is marked delivered but I can’t find it?

First, check around your delivery area and with household members or neighbors. If the package still cannot be located, contact the shipping carrier using your tracking number. You can also email us and we’ll help with any information available on our end.

My item arrived damaged. What should I do?

Email xtinacosmetics@gmail.com within 72 hours of delivery. Please include your order number and clear photos of the item and packaging.

How can I contact Xtina Cosmetics?

Email us anytime at xtinacosmetics@gmail.com. Please include your order number when contacting us about an existing order so we can assist you faster.

Still have a question? We’re happy to help! 💗