Refund policy

  1. NO REFUNDS. Due to hygiene purposes, I want to provide a safe environment for all my clients. Therefore no exchanges/refunds are permitted.
  2. Every eyelash will be inspected before shipping. If a lash were to be damaged during shipment process, you can email within 24 hours to XtinaCosmetics@gmail.com for assistance with the box (not open and sealed from its original state). Once the box is open, you are now liable of it’s condition.
  3. If you have no yet received your order for any reason, please email XtinaCosmetics@gmail.com with description of the problem, as well with tracking #.
  4. Any issues with tracking your packages or anything with shipping, you MUST contact USPS for information. Once package is dropped off at the facility, we are no longer liable. 
  5. Please allow 5-7 business days for tracking and shipment to be issued. Shipping is excluded on holidays and weekends. 
  6. Please make sure you place order with the correct address. Any packages that get sent back due to wrong shipping address, you must pay for the extra shipping fees. 
  7. WE ARE NOT LIABLE for stolen or lost packages.